Refund policy

Easy Returns:

  • Report any issue within 48 Hours of Delivery.
  • Wrong item or wrong size sent by us? Free Return & exchange.
  • Ordered the wrong size, or returning due to personal preference? Customer pays return shipping. Store Credit issued after inspection.. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at aacollectionssales@gmail.com. Please note that returns will need to be sent to the following address: [7 Chestnut st, Nesconset, NY 11767] 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at aacollectionssales@gmail.com.


Damages and issues 

  • Please report the issue within 48 hours of delivery.
  • A continuous 360* video no cuts or edits is required for all damage claims.
  • The video must begin before unboxing the package and clearly show the condition of the packaging and the item. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aacollectionssales@gmail.com.

All return, exchange, or damage requests must be reported within 48 hours of delivery.. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  items returned prior approval from our customer support will not be accepted.

To start a return, you can contact us at aacollectionssales@gmail.com. Please note that returns will need to be sent to the following address: [7 Chestnut St. Nescconset NY, 11767.] 

You can always contact us for any return question at aacollectionssales@gmail.com.

Order Cancellation Policy:

Orders once placed cannot be canceled, modified, or changed. please review your order carefully, including items, size, shipping address, and contact information before completing your purchase.

If there is an issue with your order after delivery, please contact us and we will be happy to assist you according to our return policy.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please report the issue within 48 hours of delivery.

The Damaged package video must begin before opening the package and clearly show the condition of the packaging and the item. once the claim is verified, we'll provide a prepaid return shipping label.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aacollectionssales@gmail.com.